Allianz Visitors Insurance FAQ

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Collapse all \| Expand all What is visitors insurance? Visitors Insurance is intended to cover emergency health and medical expenses, and financial and other losses incurred while you visiting Canada. Why do I need Visitors Insurance? When visiting Canada, your government health care plans may not travel with you. Health care costs in Canada are very expensive. Hospitals can charge thousands of dollars per day, with many Canadian hospitals charging a non-resident fee to patients not covered under a government health insurance plan. Visitors insurance helps protect you and your family from unexpected costs due to a medical emergency while you’re visiting Canada. Who’s eligible to apply for Visitors to Canada insurance? You can apply for this plan if you are: A tourist, visitor to Canada, Super Visa applicants, Landed immigrants and returning Canadians waiting for Government Health Insurance Plan coverage looking for emergency-only coverage Not insured or eligible for benefits under a Canadian government health insurance plan What are my visitors coverage options? You can choose between a maximum limit of $10,000, $25,000, $50,000, $100,000, $150,000, $300,000, $500,000 or $1,000,000. What does the Visitors to Canada insurance plan include? This plan contains a number of benefits, including: Emergency medical and health coverage Accidental and emergency dental Ambulance Services up to maximum sum insured Chiropractor, Chiropodist, Osteopath, Physiotherapist Emergency Transportation up to maximum sum insured Hospital Confinement and Medical Services up to maximum sum insured Prescription Medication Return Home Transportation of Relative or Friend Accidental Death & Dismemberment up to the maximum sum insured Additional optional benefits What do I do with my Visitors insurance policy? Please review your insurance documentation carefully to ensure you know and understand the visitors coverage you have purchased. If you have any questions, please contact us. What do I do with my wallet card? Please carry it with you at all times – it is an important part of your insurance coverage. If you require medical attention, please call the Emergency Assistance Hotline number on your wallet card. If you are not able to call, please present your card at the medical facility so that billing arrangements with Allianz Global Assistance (AGA) can be made. I want to stay longer. Can I buy more coverage? Yes, you can extand your visitors insurance, subject to policy terms and conditions. Ideally, you should call us (during business hours) prior to the expiry of your policy so that you will have continuous coverage. You must be in good health and not have incurred any losses with AGA. Am I covered for travel outside of Canada? Yes, provided the majority of your period of coverage is spent in Canada. Expenses incurred in your country of origin will not be covered. Can I buy coverage for my family? Yes, visitors to Canada insurance is available for your spouse and/or any unmarried children age 15 days to 21 years living with you. Can I buy coverage after I have arrived in Canada? Yes, you can buy coverage anytime before or after you arrive in Canada. If you do buy coverage after you arrive in Canada, a 48 hour waiting period will apply. Consult your agent or broker about this limitation. Is my visitors insurance policy refundable? You have 10 days after purchase to return your policy for a full refund, provided your coverage has not begun. For refunds after coverage has begun, please go to Premium Refund page.